Auto Insurance Company Relief Programs

Massachusetts Auto insurance Company Relief Programs

As companies announce their plans, we’ll keep this list updated so you’ll know what to expect from your company.

This list includes: Travelers, Progressive, Safety Insurance, Vermont Mutual, Plymouth Rock, Hanover, Arbella, Norfolk & Dedham, Liberty Mutual, Union Mutual, MAPFRE, Chubb, State Farm, Quincy Mutual, Concord Group, Amica, GEICO,  Allstate, Farmers, Main Street America Group, USAA, Nationwide and American Family:

(MassAutoQuote, through MAIP – Massachusetts Automobile Insurance Plan writes with all insurance companies that write in Massachusetts. Not all insurance companies on this list write in Massachusetts and MassAutoQuote does not represent all of these companies.)

Travelers Group – Stay-at-Home Auto Premium Credit Program

Personal auto insurance customers will receive a 15% credit on April and May auto premiums, expanding the company’s COVID-19 relief efforts

Insurance News Massachusetts and US Market Share

“Our customers are doing their part to stay at home and help stop the spread of COVID-19,” said Alan Schnitzer, Chairman and Chief Executive Officer of Travelers.

“Our new program recognizes their contribution to the effort we all need to make to protect our health and safety and the resulting decrease in miles driven and auto claims. We are committed to standing with our customers, agents and brokers, and this is one more step we’re taking to help ease some of the financial burden many are experiencing.”

How Travelers’ Stay-at-Home Auto Premium Credit Program works:

  • Personal auto insurance customers will receive a 15% credit on April and May auto premiums, expanding the company’s COVID-19 relief efforts;
  • Also provides billing relief for all U.S. customers, including suspending cancellation and nonrenewal of coverage due to nonpayment through May 15, 2020 (no interest, late fees or penalties will be charged);
  • Adjusting the claim inspection process to rely more heavily on state-of-the-art digital and virtual tools.
  • Conducting virtual premium audits for an extra measure of safety.
  • Providing telemedicine options for injured employees through workers’ compensation, including a temporary telerehabilitation program for those who are concerned about or unable to attend physical therapy visits in person.

Progressive’s Apron Relief Program

Extra support during the COVID-19 crisis

We hope you and your family are healthy and holding up well through the uncertainty surrounding the coronavirus (COVID-19). While COVID-19 is causing disruption in our lives and communities, we’re committed to making sure that you have the protection and support you need.

Introducing the Apron Relief Program

To us, the apron is a symbol of protection. That’s why we’re assisting our customers, employees, communities, and agents by committing over $1 Billion to them in this time of need.

To our customers

Assistance with coverage and payments

During this unprecedented time, we know you may be experiencing stress and financial hardship. While you’re doing your part to fight the pandemic, we’re committed to being there in your time of need. With that in mind, here are some steps we’re taking to make things a little easier:

Personal auto premium credit

  • If you have an active personal auto policy at the end of April, you’ll receive a credit for 20% of your April premium. We’ll offer the same 20% credit to active personal auto customers at the end of May, and we may offer additional credits in the upcoming months.
  • There’s nothing you need to do. We’ll automatically calculate your credit at the end of each month, and then you’ll see it reflected in your account within a few weeks. If you have a balance on your policy, we’ll apply the credit directly to your remaining balance. And if you’re already paid in full, we’ll return the money to the payment account we have on file—so please make sure your payment details are up to date.
  • This credit is subject to approval by state regulators.

Coverage assistance

  • We don’t want you to worry about losing your insurance if you can’t pay right now. Starting April 1, 2020, we’ll waive late fees, pause collections, and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020. Some states have already issued leniency guidelines, so we will adjust this timeline to either meet or exceed any state-specific requirements.
  • In the meantime, automatic payments will continue to go through unless you tell us to stop them. And after May 15th, any remaining balance on your policy will become due. If you need more support, please don’t hesitate to call us—we’re happy to work with you to manage payments moving forward.

Billing leniency

  • We encourage you to make a payment right now if you’re able to. But if you need extra time, please give us a call—we’re ready to help.
  • If you’ve already requested billing leniency, please be patient with us. Our systems haven’t caught up quite yet, so you’ll continue to receive bills and your Payment Schedule may not reflect your request.

In addition to helping with payments and coverage, we are:

Supporting first responders, health care workers, and delivery personnel

First responders, health care workers, and delivery drivers are at the front lines of the crisis, and we’re doing everything we can to help by:

  • Providing expedited roadside assistance
  • Expanding coverage for personal auto customers who are temporarily delivering food or medicine
  • Offering meal delivery for our for-hire truckers
  • Providing a full-service claims experience for first responders and health care workers who experience a car accident. We’re providing transportation to work and expediting tow and vehicle repairs. And if needed, we’re deferring deductibles and providing a rental vehicle.

Helping customers get back on the road

We know finances might be tight. To help, we’re deferring deductibles for those who need a personal vehicle repaired and can’t pay out of pocket.

Massachusetts Auto insurance Company Relief Programs (cont.)

 

 

Safety Insurance has announced:

As a result of the financial impact that the ongoing COVID-19 Pandemic is having on policyholders, we are announcing the Safety Personal Auto Relief Credit. Any Safety Insurance personal auto policyholder that has a policy in effect as of April 1st will receive a 15% credit off their premium for the months of April and May. Details of the program include:

  • Insureds must have made at least one payment on their policy and maintain continuous coverage to be eligible
  • The credits will be applied automatically, and insureds do not need to take any action
  • Policyholders that have paid in full will receive a refund
  • New business policies are eligible
  • This credit is pending regulatory approval

In addition to this credit, Safety’s previously announced initiatives remain ongoing:

Cancellation notices issued on or after March 23, 2020 have been rescinded and we have placed a hold on all non -payment policy cancellations until further notice. We have also waived all late and NSF fees.

Safety continues to provide auto coverage for customers who are now using their personal vehicles to make food deliveries as a result of changes to their business operations. As always, our staff is available to provide help and work through flexible solutions to the challenges our policyholders face.

We are making relief efforts through our Charitable Foundation to help support the communities in which we do business. We are providing financial support to the following local charities.

Massachusetts COVID -19 Relief Fund
Boston Resiliency Fund
Project Bread
Healthcare Heroes to benefit the Massachusetts General Emergency Response Fund

Safety’s thoughts remain with everyone during these difficult times and we will continue to make decisions that have the best interest of our agents, policyholders, and employees in mind. Thank you for your continued partnership and please stay safe.

Vermont Mutual

On May 1st we will begin sending letters to our customers advising them that they qualify for a payback equivalent to 20% of their auto premium for 3 months. While this amount may be more than some carriers have announced, we would prefer to issue this payment once, rather than in multiple waves, but are prepared to revisit this if the frequency decrease persists longer than we anticipate.

Another area where we are approaching this differently than most is that we will provide our customers with the opportunity to donate their refund to one of several charities we have identified that have strong regional operations in New England who are assisting with local COVID-19 relief efforts. The process will work as follows:

May 1st – Mail letters to each customer explaining the payback process and identifying the amount they can expect to receive.

May 15th – Customer will have until this date to decide if they would like to have their refund paid to one of the four charities we have selected. They can do this by visiting the web address in the letter or by scanning the QR code in the letter with their smartphone, which will take them directly to our payback donation portal. The charities from which they can choose are:

  • Feeding America
  • Meals on Wheels
  • The United Way
  • The Salvation Army

May 16th – If a customer has taken no action to donate their refund, a check, or direct deposit transaction for EFT customers, will be issued to them for the amount shown in their May 1st letter.

May 20th – Donations will be made to the charities above, as directed by our customers.

In the spirit of helping others, we’ve also directed donations to local charities most in need of immediate support and will continue to explore ways to further support them and the small businesses we count on in our communities. To provide our employees with the opportunity to participate in our charitable efforts, effective immediately we are also increasing the company match of employee charitable contributions from 100% to 200%.

Plymouth Rock

Plymouth Rock Assurance, a leading auto and home insurance provider in the Northeast, today announced that it will provide relief to its customers affected by COVID-19, as well as an option to donate the savings to non-profit organizations supporting the fight against the pandemic. Subject to regulatory approval, the company will apply a 25 percent premium credit on Liability and Personal Injury Protection Coverages to all existing and new auto insurance policies, and will voluntarily waive comprehensive and collision deductibles for any health care worker involved in an accident while driving to and from work, or in the line of duty. For its home insurance customers, Plymouth Rock will apply its Alternative Living Expense Coverage to any health care worker required by illness or job requirements to stay away from home.

The 25 percent premium credit reflects the decrease in driving due to stay-at-home orders, and both the credit and the Alternative Living Expense Coverage will be offered to all existing and new customers across the six states in which Plymouth Rock does business. Relief will be effective as of April 1, 2020 and will remain in effect as long as the current state stay-at-home guidelines are in place. Credits will be applied automatically to affected customers’ policies.

“Plymouth Rock was founded on the principle of doing the right thing for our customers,” said Hal Belodoff, President and Chief Operating Officer of The Plymouth Rock Company. “Right now, we believe that means extending relief to those affected by the coronavirus pandemic, particularly those who need it most.”

By focusing its auto insurance relief on Liability and Personal Injury Protection Coverages, Plymouth Rock is able to offer something that benefits all auto insurance customers, but could have a more meaningful impact on those who may have had to remove optional coverages in order to save money. The Alternative Living Expense benefit is a small way to thank those families in the health care community who are directly affected by COVID-19. Added Belodoff: “We are enormously grateful to those on the frontline of this fight who are sacrificing so much in order to provide care for others.”

Option to Pay It Forward
All customers will also have the option to waive their 25 percent credit and instead donate it to one of several charitable organizations focused on providing relief to people affected by COVID-19 as a simple way to help those in need. A list of charities to choose from will be made available at plymouthrock.com in the coming days.

Flexible Payment Options
In addition to its premium relief, Plymouth Rock has taken steps to provide impacted customers with payment flexibility, waived late fees and extended coverage since the beginning of the COVID-19 pandemic. For more information, please visit our COVID-19 Information and Resources page on plymouthrock.com.

Hanover Insurace

COVID-19 information center

As part of our commitment to be there when our customers and communities need us most, The Hanover CARES Fund will return 15% of April and May auto premiums to eligible personal lines customers. This refund will be automatically applied and customers do not need to take action. Customers with billing questions should call 800-922-8427. In addition, we’ll contribute $500,000 to local nonprofits across the country to address needs arising from this public health crisis.

Massachusetts Auto insurance Companies Relief Programs (cont.)

Arbella Here. For Good.® Give Back Program

Providing Relief to Personal Auto Customers Amid Coronavirus Pandemic

As this time of great uncertainty continues, we all face health and safety concerns and many are experiencing the added burden of financial stress due to the impact of this pandemic. Arbella remains here to support you, our valued customers, and we are pleased to announce the Arbella Here. For Good.® Give Back Program. This new program will provide premium relief to our personal auto policyholders in the form of a credit on your billing statement.

Subject to approval by state regulators, Arbella’s personal auto customers will receive a credit equal to 20% of their auto premium for three months – April, May, and June 2020. These savings would result in an estimated average of $60 per vehicle, and customers with multiple vehicles on their policy could see significant savings.

As an Arbella customer, you can expect to see these credits applied to your bill within the next 60 days, and you do not need to take any action to receive the credit. Customers who have paid in full will receive a check within 60 days. Any new customer who purchases a private passenger auto policy effective prior to June 30, 2020 will receive the same benefit. To receive the credit, customers must be an active personal auto policyholder at the time the refund credit is made.

This new program is in addition to Arbella’s recent announcement that we are suspending all policy cancellations for non-payment from April 1 to June 1, 2020. This includes waiving all fees for late payments or insufficient funds. Click here for additional information about how Arbella is here to help.

If you have any questions about this program or your monthly premium bill, please contact an Arbella customer service representative at 1-800-ARBELLA (272-3552). Our caring employees are ready to assist you.

Please stay well.

Massachusetts Auto insurance Company Relief Programs (cont.)

N&D Group

Private Passenger Auto Premium Refund

The N&D® Group will be returning premium to Private Passenger Auto Policyholders.

As a reward for helping to keep the communities in which we live and work safe, The N&D Group will be refunding 20% of all Private Passenger Auto premiums from April and May to automobile policyholders.

Thank you for staying home and flattening the curve!

Sincerely,

Joel P. Murray
President & CEO
The N&D® Group

 

At Liberty Mutual, the well-being of our customers and employees is always our top priority. We recognize the uncertainty and financial challenges many of you are facing as the nation bands together to slow the spread of coronavirus. To help our customers, we have taken the following actions:

Liberty Mutual Personal Insurance Customers:

Personal Auto Customer Relief Refund

Fewer drivers are on the road, which means fewer accidents. With this in mind, we are announcing our Personal Auto Customer Relief Refund, which will return approximately $250 million to our customers. Here’s how it works:

  • Personal auto insurance customers will receive a 15% refund on two months of their auto premium, based on your premium amount as of April 7, 2020.
  • We are planning to issue the refund in the manner you made your most recent payment or by check.
  • We will begin issuing refunds in the coming weeks, after we have approval from state insurance regulators.
  • Your refund will happen automatically, and you do not need to call us to get your refund.

Massachusetts Auto insurance Company Relief Programs (cont.)

“Neighbors Helping Neighbors” – Providing Financial Relief to Policyholders

MONTPELIER – Union Mutual of Vermont Companies is pleased to announce a 15% “Stay Home, Stay Safe Credit” on  all personal auto policies.

Union Mutual was founded in 1874 on the promise of “neighbors helping neighbors.”  Over 140 years later, that commitment has never been stronger. While we all work together to be good community stewards and abide by stay at home orders, we understand the financial burden many in our community face.

It is in this spirit that the Company has announced its “Neighbors Helping Neighbors” campaign.  The campaign focuses on two main aspects – assisting with the financial burden many of their policyholders are facing and also reinvesting in the community.  Over the next two months, the Company will be:

  • Applying an automatic credit of 15% to all personal auto premiums.
  • Involved in purchasing nearly 750 meals per week from local restaurants offering take out services to donate to shelters and healthcare workers throughout central Vermont.

MAPFRE Insurance Blog

COVID-19 Customer Relief

MAPFRE Insurance Staying Home Refund
In an effort to protect each other, and to help stop the spread of COVID-19, we know that many of you are staying at home and driving less. To recognize this change in driving behavior, and to ease some of the financial burden many are experiencing, we are implementing the MAPFRE Insurance Staying Home Refund. Subject to regulatory approval, the MAPFRE Insurance Staying Home Refund will return 15% of April and May premium to our personal auto policyholders, over $30 million. On average, most policyholders will receive a premium credit of approximately $40. No action is required on the part of our policyholders to receive this premium credit which will be applied within the next 60 days. Customers who have paid in full will receive a refund within this same time period.

Complimentary Delivery Coverage Exception
During this crisis, we will extend coverage for customers whose job responsibilities now include using their personal vehicles to make food, grocery, pharmacy and medical supply deliveries. It is not necessary for our personal lines automobile customers to take any action to receive this benefit, and there is no additional charge.

Flexible Payment Options
We are committed to offering flexibility to policyholders who need special payment options. Please contact our team to discuss how we can help. We are open Monday through Friday, 8 a.m. to 5 p.m.

Massachusetts Auto insurance Company Relief Programs (cont.)

CHUBB

Chubb is providing its personal auto insurance clients in the U.S. with a credit on annual renewal premiums as a result of reduced driving activity.

Upon renewal, clients will receive a credit reflecting a 35% premium reduction for the months of April and May, with additional discounts for subsequent months, as the situation warrants. Across Chubb’s portfolio, the average credit is expected to be $110 per vehicle. Clients will not have to request the credit; it will be applied automatically at renewal. All premium and rate adjustments are subject to regulatory approval.

“In these rapidly changing times, we have been thinking about our clients and the challenges they are facing.  We recognize that there has been a reduction in our clients’ driving activity as a result of this pandemic,” said Fran O’Brien, Division President, North America Personal Risk Services. “This credit reflects our commitment to providing a fair premium adjustment to our clients, while ensuring they continue to receive Chubb’s best-in-class auto coverage.”

STATE FARM

State Farm Good Neighbor Relief is returning $2 billion dividend to Mutual auto insurance customers.

On average, most customers will see a 25% policy credit. Customers do not need to take action. Credits will be applied automatically.

See our Frequently Asked Questions for details.

If you are a customer currently facing financial burdens, call your State Farm agent. We are here to help make this new normal feel just a little more normal. Like a Good Neighbor, State Farm is there.

  • Need to connect with us? Use our mobile app, call us – or contact your State Farm agent.
  • Don’t see your bill? That may be because you have additional time to pay in response to COVID-19. Contact your State Farm agent for details.

Quincy Mutual

To our Policyholders:
Thank you for the trust you have placed in us. Today, we recognize that the COVID-19 pandemic may be causing
personal and financial hardship for you. During these challenging times, it is our desire to alleviate some of the
daily pressures you are experiencing and to be by your side in the return to normalcy. There has never been a
better time to highlight the Quincy Mutual motto, “To Insure is Human.”
As we all do our best to stay at home and practice social distancing, it is clear that you are driving less and that we
are paying fewer automobile claims. In recognition of this reduction in miles driven and fewer claims, we are
pleased to announce that we are declaring a “Stay at Home Auto Premium Refund.”
The program consists of a refund of $25 per vehicle to policyholders with active policies as of April 30, 2020. By
way of example, a single vehicle policyholder will receive a $25 check; a three car policyholder will receive a $75
check. We will issue the refund by directly mailing a check to you.
This refund applies to private passenger vehicles, pick-up trucks, and vans. In sum, we are returning
approximately $2.5 Million, which equates to approximately 20% of the total automobile premium we expect to
collect in April and May.
In addition to this automobile refund, we continue to provide payment flexibility to those policyholders
experiencing financial hardship. Our Customer Service Team can be reached at 1-800-899-1116, Option 2, to
discuss how we can help. Furthermore, to support others impacted by the pandemic, we have and will continue to
make donations to COVID-19 relief funds.
We are in this together, and together we will continue to endure. We hope you stay healthy and safe.
Sincerely,
Tom Harris
President & COO
617-770-5151 tharris@quincymutual.com

Concord Group

As COVID-19 continues to impact our communities, protecting the wellbeing of our customers, employees, and business partners has never been more important to The Concord Group. We also recognize the uncertainty and financial hardship being endured by many, as we do our part to help reduce the spread of COVID-19, by staying at home.

Premium Payment Refund

With Stay at Home orders in place in all of our New England states, there are fewer drivers on the road, resulting in fewer accidents. Given this decline in driving and claim activity, we are issuing a credit to your Automobile premium. Overall, we will be returning $2,400,000 to over 70,000 policyholders throughout the four New England states we do business in. Here is how it will benefit you:

  • As a Personal Auto insurance customer, you will receive a 15% refund on your April and May auto premiums.
  • A refund credit will be applied to your account balance. If your account has been paid in full, a refund check will be issued.
  • Refunds will be automatically issued in the coming weeks, pending approval from state insurance regulators.

Financial Uncertainty

We understand that many are worried about employment and finances. While we hope this return premium helps you in this period of need, know that our Customer Service team is ready and willing to help with any additional billing and payment questions that you might have. We believe that finding case-by-case solutions to our policyholders’ changing needs is essential, especially during these uncertain times.

For more than 90 years, The Concord Group has provided stability and peace of mind to our policyholders through the most difficult of occasions; we are honored to continue doing so now. We thank you for your continued support, and wish you and your loved ones good health.

Daniel L. McCabe – President and CEO

Amica

Amica announced on April 9, 2020, that every Amica customer that had an automobile insured with us as of April 1, 2020, will receive a 20% credit on their auto premiums for April and May, pending regulatory approval.

  • This premium credit applies to automobile, motorcycle and RV policies.
  • Customers must have had their auto policy with us as of April 1, 2020. They must also remain insured with us on the dates the credits are issued. Customers that purchased auto policies after April 1, 2020, do not qualify to receive the credit.

There is nothing our customers need to do to receive the premium credit.

The credit will be issued in two installments, one in May and one in June.

This is an unprecedented time when people across the country are driving less than before. This has resulted in a reduction in auto claims. We’re providing this credit to account for that change.

  • The amount of the credit will be 20% of the premium for the month. For example, if your annual premium is $2,400, your monthly premium would be $200. 20% of $200 is $40. You would be credited $40 in May and $40 in June for a total of $80.
  • For a six-month policy with a premium of $1,200, your monthly premium would be $200. 20% of $200 is $40. You would be credited $40 in May and $40 in June for a total of $80.
  • For customers who have a balance on their policy, a credit will be applied to the balance owed, once in May and once in June.
  • Customers who have paid their policy premium in full, or have no remaining balance, will receive a refund check equal to the premium credit for April and May.
  • Customers who have a balance owed that is less than the refund will receive a credit to their account and a refund check for the remainder.
  • Customers on AutoPay through Amica do not need to take any action. The credit will be applied to reduce your bill.

GEICO

GEICO understands the concerns about coronavirus (COVID-19) may be causing anxiety and fear. Our priority is the health and safety of our customers, our employees, and the community. While we continue to monitor this situation closely, we’re actively taking steps to make sure we’re able to provide you with the service you need.

While many things may feel out of our control, we’re focusing on what we can control. For our policyholders that are unable to make a payment due to COVID-19, we want you to know that we’re here to help support you.

GEICO is providing a 15% credit to our GEICO Auto, Motorcycle, and RV policyholders as your policy comes up for renewal. The credit will be applied to 6-month policies renewing between April 8 and October 7, 2020 and 12-month policies renewing between April 8, 2020 and April 7, 2021. The credit is part of our ongoing efforts to assist policyholders during this unprecedented time.

We’re also extending this credit to any new policies purchased between April 8 and October 7, 2020.

The average auto policy has a semi-annual premium of about $1,000 and generally covers more than one vehicle. This means we expect credits to average about $150 per auto policy and $30 per motorcycle policy. We estimate the benefit to our 18 million auto and one million motorcycle policyholders to be approximately $2.5 billion.

Current policyholders can expect to see the credit when your policy renews. You do not need to take any action to receive this credit.

We paused cancellation of coverage due to non-payment and policy expiration through at least April 30, 2020 or later as directed by your state. This pause is automatic for policyholders. We hope that this can provide some peace of mind to you.

We also understand that everyone’s financial situation can be different. If you are still able to pay your bill, we encourage you to do so. If you can make a partial payment, that may also help reduce your overall balance.

Massachusetts Auto insurance Company Relief Programs (cont.)

Allstate

Allstate Is Here To Help

As society works together to slow the spread of COVID-19, there are more people at home, driving less and having fewer accidents. Given this decline in driving, we are announcing the Allstate Shelter-in-Place Payback of more than $600 million in April and May for our auto insurance customers.

In addition to the Shelter-in-Place Payback, Allstate is offering free identity protection, payment relief and extended coverage.

Please take a moment to review the support being provided and detail on how to access these benefits.

SHELTER-IN-PLACE PAYBACK

  • On average, personal auto insurance customers will receive 15 percent money back based on their monthly premium in April and May.*
  • Allstate will automatically deposit money back to the bank or credit card account used for a customer’s most recent payment, or apply credits to accounts. Please check your payment information to make sure it is up to date.
  • Customers can get payment faster and view April payment detail in the Allstate Mobile App. And, since our lives have become more digital, we are providing free identity protection for the rest of the year, also through the App. Payments for the Shelter-in-Place Payback will occur during the months of April and May for our auto insurance customers.

FARMERS

We recognize that due to various stay‑at‑home directives, customers are driving less. In light of this, we are reducing auto insurance premiums this month by 25% on Farmers® branded and 21st Century® branded policies. No action is needed from you, as the reduction will be applied automatically as a credit on an upcoming billing statement. If you recently paid your account balance in full, a refund will be issued by check or to the credit/debit card or bank account on file.

Massachusetts Auto insurance Company Relief Programs (cont.)

MSA Logo

We are committed and prepared to serve our policyholders, independent agents, employees and communities during the global COVID-19 pandemic. Here is a summary of some of the steps we’re taking to help. We’ll continue evaluating and adjusting to make sure those counting on us have the protection and support they need as we navigate these uncertain times together.

Premium Relief

  • Over the next 30-60 days, pending Insurance Department approvals, customers with a personal auto policy as of March 31 will receive a $50 relief payment per eligible vehicle from Main Street America.
  • Main Street America’s Business Customer relief fund will give policyholders as of March 31 a 20% premium credit for April and May on Business Owners and Contractors policies.

Payment Leniency*

  • We are accepting payment extension requests for up to 60 days from the date requested (without penalty or late fees) through the end of the respective state of emergency for your state.
  • To request a payment and billing suspension, please contact your independent insurance agent.

Coverage Extensions

  • We are temporarily offering our restaurant customers hired and non-owned auto coverage for food delivery during the COVID-19 emergency period.
  • We are also temporarily extending auto coverage to customers who use their personal vehicle to deliver food during this time. Standard personal auto policies typically exclude this coverage.
  • We are also extending rental car coverage for policyholders who are unable to get necessary repairs due to business closures.

USAA

Dear Fellow Member,

We understand the impact this pandemic is having on our country, and especially the military community, many of whom also are on the front lines of the crisis. During these uncertain times, we recognize our members are stretched more than ever. We are working every day to provide assistance. Based on members driving less and fewer accidents, we are able to return $520 million to USAA members who have an auto insurance policy.

Every member with an auto insurance policy in effect as of March 31, 2020, will receive a 20% credit on two months of premiums in the coming weeks. All told, we’re returning about $520 million. You will not need to call or take any other action.

Our 35,000 employees remain committed to providing great service to you — even when they do it from their home office or kitchen table. USAA has been facilitating the financial security of military members for nearly 100 years, and this is another way we serve you.

Respectfully,

Wayne Peacock – CEO

Nationwide

Many people are experiencing hardship due to the efforts to slow the spread of the COVID-19 virus. That emerging trend is prompting Nationwide to offer a one-time premium refund of $50 per policy for personal auto policies active as of March 31, 2020.

The refund will arrive in the next 30 days, subject to individual state regulatory approval. It will be returned to customers in the last form of payment they have made, whether electronic or paper.

Nationwide CEO Kirt Walker says its simply the right thing to do.

“As a mutual company devoted to protecting people, businesses and futures with extraordinary care, we are offering this rapid relief at a time when drivers are making the right choice to stay off the road and remain home to help flatten the curve,” stated Walker.

The refund is equivalent to an average savings of 15 percent for two months and is on top of existing discounts customers already earn.

“Eligible customers don’t need to do anything,” said Nationwide Property & Casualty President, Mark Berven. “Refunds will automatically be credited to the customers’ most recent method of payment within the next 30 days.”

Helping customers and communities during the COVID-19 crisis

Nationwide has taken numerous steps to serve its customers since the onset of the COVID-19 crisis.

The company has already been extending payment terms for members experiencing hardship, providing immediate relief for customers looking for ways to make ends meet. The company stands ready to maintain business operations and serve the need of our customers and partners across the country, having moved to a work-from-home posture in mid-March.

To provide support for impacted communities, the Nationwide Foundation made $5 million in contributions to local and national charities to support pandemic response efforts.

“Taking the long view has helped see Nationwide and our members through challenging times for 94 years and, together, we’ll get through this one also,” Walker added.

Massachusetts Auto insurance Company Relief Programs (cont.)

American Family

Auto Insurance Premium Relief Payment

Through all the difficulties and uncertainty the COVID-19 virus has brought forward, one thing hasn’t changed: Our support, belief and commitment to doing everything we can to inspire and protect your dreams and all the things you’ve worked hard to achieve.

We understand the financial impact the COVID-19 pandemic is creating within households all across the nation — and we want to help. We’ve established the Auto Insurance Premium Relief Payments to help our customers by providing a one-time, $50.00 payment for each vehicle insured under a personal auto insurance policy they have with us.

Why? Because with fewer cars on the road these days, there are fewer accidents. And more importantly, it’s the right thing to do.

You may wonder if this impacts your future rates. The answer is no — you will not be charged back in any way for our Premium Relief Payment effort.

Learn more about the Auto Insurance Premium Relief Payment